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9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.Job Summary
Handle the daily BSS operations including operations and maintenance, CR/WO implementation, and health checks for BSS and RAN systems.
Principal Functions
Provision of high-level support to existing BSS/RAN technologies and product line
Monitoring and resolution of 2G/3G/4G hardware and QOS alarms
Update BSS hardware issue tracker periodically on daily basis.
Support field to clear alarms and also follow up with the field team till issue is resolved.
Request and follow up on spares request until issue is resolved
Perform second line troubleshooting for site outages related to BSS issues and work with necessary back office teams including Field and NOC teams
Ensure that preventive maintenance is performed and completed for all applicable equipment under stated responsibility
Follow up with all teams and vendors responsible for tracking BSS/RAN related faults and ensure prompt resolution.
Attend to BSS &RAN related customer complaints
Provide reports on service outages, determine root cause analysis and recommend follow up actions.
Implement BSS/RAN-related work orders (WOs) and change requests (CRs).
Provide efficient, timely and effective remedies to network issues and requirements and ensure minimal disruption to business.
Perform other duties as assigned by the Manager, BSS &RAN Operations.
Educational Requirements
First Degree or equivalent in Electrical or Computer Engineering or relevant discipline
Two (2) to four (4)years post NYSC work experience in BSS/RAN operations
Multi-vendor BSS/RAN experience.
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